Mobile Messenger operates local contact centers for all consumer inquiries so that we can provide a quick and appropriate resolution if an issue arises. Mobile Messenger works very closely with regulatory bodies and mobile operators to continuously improve the consumer experience; and we remain committed to providing superior customer protection.

Mobile Messenger offers a No Questions Asked, 30 Day Money-Back Guarantee. Regardless of client or campaign, if you are not satisfied, we will refund your money.

If you have any questions regarding a service that you are currently receiving on your mobile phone, you can reach a live Customer Protection Agent using the information below. We want to ensure your concern is addressed in a timely manner.

AUSTRALIA:
Email: escalationsau@sms-helpdesk.com
Phone: 1 300 766 915
Fax: 61 2 9475 0885

NEW ZEALAND:
Email: escalationsnz@sms-helpdesk.com
Phone: 0800 440 619
Fax: 64 9 353 1398

CANADA:
Email: escalationsca@sms-helpdesk.com
Phone: 1 888 846 6939
Fax: 1 310 496 2873

UK:
Email: escalationsuk@sms-helpdesk.com
Phone: 08 453 553 445
Fax: 44 207 504 3717

GERMANY:
Email: dehelp@sms-helpdesk.com
Phone: 0800 183 0758
Fax: 0800 183 0348

USA:
Email: escalationsus@sms-helpdesk.com
Phone: 1 800 416 6129
Fax: 1 310 496 2873

IRELAND:
Email: escalationsie@sms-helpdesk.com
Phone: 189 094 3028
Fax: 353 16 865 542

 

 

 
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